Privacy Policy

Privacy Policy

Protecting your privacy is important to us. This policy applies to the collection, use and disclosure of your personal information whether you are a client of Canadian Health Care Agency or a user of its website. However, this policy does not apply to the third party with whom you are invited to communicate, for example, through our website.

This policy is designed to comply with Canadian federal and provincial privacy laws and is intended to explain to you how we collect, use and disclose your personal information.

1. Collection of Your Personal Information

Personal information is any information that concerns a natural person and allows him or her to be identified, regardless of the nature of its medium and regardless of the form in which it is accessible: written, graphic, audio, visual, computerized or otherwise. Business or partnership information is not personal information.

Consent to the collection, use and disclosure of personal information must be manifest, free and informed. It must be given for specific purposes. Given the nature and sensitivity of personal information, consent may be express (such consent may be given orally, in writing or electronically) or implied (for example, when you voluntarily provide us with personal information). Generally, we will obtain your consent to the collection, use and disclosure of personal information about you at the time the information is collected, except as otherwise and as required by law.

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose to withdraw your consent, we may no longer be able to provide you with certain products or services.

We only collect personal information that is necessary for the business relationship we have with you. For example, we may collect personal information about you when you request a product or service or submit a question, comment or suggestion by telephone or electronically. In addition, personal information about you may be collected in the course of our relationship with you if the collection is necessary to enable us to provide you with ongoing service.

The personal information collected may include, but is not limited to:

• Identity information, such as your first and last name, a photo of you, date of birth, address, telephone number and email address, and your Social Insurance Number where required by law;
• operational information such as photos of your timesheets or any other file relevant to the company’s operations;
• financial information, such as credit card and banking information;
• beneficiary information, if any, family members and friends;
• information about the products and services you choose to purchase or take advantage of;
• medical information and other information necessary to meet requirements and complete government forms.

Generally, we will collect personal information from you. However, we may also collect personal information about you from third parties with your consent or without your consent if permitted by law, such as where collection from a third party is necessary to ensure the accuracy of the information provided, if the third party is authorized to disclose personal information about you.

Your use of our website also allows us to compile non-personal statistics regarding the number of visits, the most visited pages, data on referring sites, etc. To do this, our website, like most sites, uses cookies that are stored on your computer when you visit our site. Most Internet browsers allow you to delete cookies from your computer’s hard drive, prevent them from being stored on your hard drive, or receive a warning before they are saved. However, your use of or ability to access certain features of our website may be affected. Please refer to your browser’s instructions or your browser’s Help section to learn more about these features.

2. Use and Disclosure of Your Personal Information

In particular, we may use your personal information for the following purposes:

• identify you in order to establish and maintain our business relationship;
• provide you with ongoing service, including when you make a request to obtain one of our products or services online, process your request and payment, and arrange for delivery to take place;
• improve our range of products and services;
• To communicate with you when you submit a question, comment or suggestion and to provide you with information about our company and products and services that may be of interest to you;
• administer competitions;
• prevent errors and fraud;
• to meet our legal requirements or to implement our audit processes.

Your personal information will not be used for purposes other than those mentioned above unless we have obtained your consent or in the cases and under the conditions provided for by law.

We acknowledge that, except as described below and under the conditions provided by law, the disclosure of personal information requires your consent when the information is disclosed to a third party.

In accordance with applicable law, for example, personal information about you may be disclosed by us, without your consent, to the following individuals:

• to our attorney;
• to a person or body having the power to compel their disclosure and who requires them in the performance of their duties, including to respond to a subpoena, a warrant or the rules of the Court relating to the production of documents;
• to a body charged under law with the prevention, detection or suppression of crime or contraventions of laws, which requires it in the performance of its functions, if the information is necessary for the prosecution of an offence under an applicable law;
• to a person to whom it is necessary to disclose the information under applicable law;
• to a person who is authorized by law to collect debts on our behalf and who needs the information in order to perform their duties or to a person if the information is necessary in connection with the collection of our claim.

Access to your personal information within the Company does not require your consent, but is strictly limited to those individuals for whom the information is necessary to perform their duties. Unauthorized access to or disclosure of personal information by an employee is strictly prohibited and will result in disciplinary action.

Similarly, the exchange of personal information about you between members of the Athos Group does not require your consent if the personal information is necessary to enable them to assist us in the course of our business relationship with you. We may also share your personal information, without your consent, with our agents, mandataries, consultants, data processors, and other service providers if the information is necessary for the performance of their mandate or contract for services. In all cases, your personal information will be used to provide specific services and will be kept confidential in accordance with this policy.

Please note that if a third party to whom we provide personal information about you operates in a foreign jurisdiction, local law may allow third parties to otherwise have access to your personal information without your consent.

3. Accuracy and security measures

We have implemented a range of security measures that are reasonable, taking into account the sensitivity of the information, the purpose of its use, its amount, its distribution and its medium, in order to protect your personal information against loss and theft as well as against access, disclosure, copying, copying, unauthorized use and modification.

These security measures include:

• physical measures, such as the use of fireproof vaults, locked cabinets, and supervised access to our facilities;
• administrative measures, such as the assignment of staff around the clock and restricted access to sensitive areas;
• technological measures, such as the use of a secure network and servers to transfer and store electronic data, as well as the use of passwords and anti-virus software that are continually updated.

However, we cannot guarantee that unauthorized access to our servers or premises and breaches of our security measures will never occur. Therefore, you acknowledge that you provide us with personal information at your own risk.

We are also putting in place the necessary measures to ensure that all our managers and employees are informed of the content of this policy and that they comply with it at all times.

We further recognize the importance of accurate, complete and up-to-date personal information and take reasonable steps to ensure that the information used and disclosed is accurate and up-to-date. However, you are responsible for informing us of any material changes to your personal information that may occur during the course of our business relationship.

We retain personal information about you only for as long as necessary to fulfill the purpose for which it was collected, to meet legal retention requirements, and for as long as necessary to protect our legitimate business interests.

4. Requests for access and correction

You have the right to request, access to, or obtain a copy of your personal information that is held by us. You may also request that personal information be rectified if it is inaccurate, incomplete or ambiguous, or if its collection, disclosure or retention is not authorized by law.

Any questions regarding this policy or the collection, use or disclosure of personal information, including requests for access or correction, should be directed in writing to:

Canadian Health Care Agency
485 Pinebush Road, Suite 203
Cambridge, Ontario, N1T 0A6

Phone: (519) 651-0005

Toll free: 1-(866) 502-2422

Fax: (888) 439-2979

Email: info@premiersoin.ca

We will respond to any request for access or correction within 30 days of the date of receipt of the written request. If we refuse to provide or correct the information, we will provide you with the reasons for our refusal, subject to legal restrictions, and inform you of your recourse.

You can also contact the government authorities responsible for enforcing privacy laws in Canada:

Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville, Tower B, 3^e floor
Ottawa, Ontario K1A AH3
Phone: 1-800-282-1376
www.priv.gc.ca

5. Changes to the Policy
   We reserve the right to change the content of this policy at any time. Any changes made will appear on our website. We recommend that you print a copy of this policy for your records and review this section of our website periodically.