Performance And Quality


Performance and Quality are two integral components of our strategic and day to day operations.

As a reflection of our commitment to quality and continuous improvement we successfully became ISO 9001:2015 certified in February 2016.

Performance and Quality

We are not happy unless our clients are. In order to ensure we are providing the best customer experience possible we measure our performance on items that our customers value such as;

  • Quality of Resources Provided
  • On Time Performance
  • Fulfillment Rates
  • Invoice Accuracy

 

Benefits of a Quality Management System such as ISO:

  • Ability to focus effort on process effectiveness and efficiency
  • Provision of confidence to customers, and other interested parties, about the consistent performance of the organization
  • Transparency of operations within the organization
  • Lower costs through the effective use of resources
  • Improved, consistent and predictable results
  • Provision of opportunities for focused and prioritized improvement initiatives
  • Encouragement of the involvement of people and the clarification of their responsibilities
  • Reduction of risk

 

Download our ISO Certificate

Download our Quality Policy